Basic Insurance Claims Process
- We inspect and measure your loss, review your policy and claim documents.
- We review your insurance company’s correspondence and damage estimate.
- We will need a copy of your policy, declaration page and all the fine print that came with it. Please note that it must be the policy that was in place on the date of the loss. If you do not have this, we will obtain it.
- We need your contractor estimates, invoices, and receipts.
- You will have to prepare an inventory of damaged contents, preferably in a spreadsheet format.
- If possible, give us receipts or cover pages of owner’s manuals, as well as model and serial numbers of major items and quotes if they are repairable.
- Save photos of the damage. If only a few pictures, they can be emailed. If the quantity of photos is large, mail us a CD.
- We need your signed “Agreement to Represent” and your signed “Notice to Insurance Company.”
- If this is at the Appraisal stage, we need your signed “Appraisal Agreement.”
- Send us correspondence from your carrier by mail, fax, or email attachments. Excel inventories should be emailed. CDs of photographs and original signed agreements with us should be mailed.
- After engaging us, direct your insurance company representative to contact us regarding your claim. Give their adjuster our phone number and email. Give us their phone number and email.
For further questions, email us with your cell phone number. We usually respond within 48 hours. To speed our response, please fax your insurance company adjuster’s estimate to us before you call.
